Well, they offer you middle price depends on different period of booking- it can be lower or higher in order to attract you. We offer you price of producer.

Yes, we do. We accept all ages of our guests, inludes childrent. We also offer very supportive price policy for kids. You may check it in POLICY which we explain clearly on toolbar of the site HALONGSYMPHONYCRUISE.VN.

Our staffs always stay beside you and group, most of them speak very well English. In particular, our guide and cruise manager. So, it is easy for you to share all problem what you have on our cruise.

Yes, you should. Because, we are tour organizer and owner of the ship so you will get better price as well as better care from our professional team.

You may choose hotel pick up by limousine or private car when you book the tour with us. Our staff will recommend some options which is suitable to you. We use new express way for the tour. It takes around 2h and a half to arrive the bay from Ha Noi city inludes 20 minutes shortbreak.

There is only 1 Symphony cruise ship in the bay at the moment, which is our 5* day one. If you find out any different Symphony cruise, it can be fake or low quality one. Please, let us know about that arm to ensure your interests and our truly trade mark. We appreciate that.

If you are in Hanoi , kindly come to our office ,so we are going to give you back in cash if you have paid in cash. If you are not in Hanoi and you are not able to come to our office, so we are going to transfer back your money to your card if you have made the payment by card. All cancellations must be received in writing, confirming by Email: info@lapassion.vn In case of tour cancellation by bad weather, refund will be made fully or partly based on service that has been delivered to customers.

1. Services are cancelled by the client (Applied for client booking to join group tour only): In case a tour is cancelled by the client for any reason, the following fees will be charged: - The cancellation from 04 days in advance of the tour departure date, it cots 0% of the total price. ( FREE CANCELLATION) - The cancellation from 1 day to and including 3 days, we will charged you as 50% of total price. - The cancellation during the day of tour departure date, or No Show, we will charged as 100% of total price. * This fee scheme counts for all services booked at SYMPHONY CRUISE (Halongsymphony.vn) .Refunding the client is done by banking transfer; the party who cancels pays the banking fee. 2. Services are cancelled by the client (Applied for client booking CHARTER BOAT for private tour): In case a tour is cancelled by the client for any reason, the following fees will be charged: The cancellation from 21 days or more in advance of the tour departure date, it cots 0% of the total price. ( FREE CANCELLATION) The cancellation from 11 day to and including 20 days in advance, we will charged as 50% of total price. The cancellation from 6 day to and including 10 days in advance, we will charged as 80% of total price. The cancellation from 1 day to and including 5 days in advance, we will charged as 100% of total price. The cancellation during the day of tour departure date, or No Showwe will charged you as 100% of total price. (Symphony Cruise * This fee scheme counts for all services booked at Halongsymphony.vn ). Refunding the client is done by banking transfer; the party who cancels pays the banking fee. 3. Services are cancelled by us Symphony Cruise: Symphony Cruise will only cancel the contract if dramatic problems like natural disasters, epidemics, political problems, etc., may occur. In this case, clients will be refunded the total sum of booked services.

Free of Charge for the first child (sharing service with parents), Second child will be charged 200,000 VNĐ. 5 - 11 years old: 75% Rate of Adult 12 years old and above: 100% adults rate.

No, it is not. By the way, price of drinks on all cruise ships is higher than in mainland. You have to pay service charge if you bring drinks by your own. You may pay by cash or credit card on our Symphony cruise.

Of course, you should prepare some necessary belongings for an amazing experience: hat, sunglasses, sunscreen, swimming suite, towel, seasonal clothing, foot wearing for hiking… We recommend light belongings just for 1 day tour with us.

Yes, we do. We serve buffet lunch on our Symphony cruise. In which, our cruise chef creats menu base on local dishes and few western foods to make balance of nutrition. If you are vegetarian or on diet, please inform us right time you book our tour, therefore we can prepare suitable dishes for you.

The bay itself is beautiful at all time and under any kind of weather. If it is rainy and foggy, the bay look very misty and romantic. It is sunny and windy, our view will be further and clearer, so it look like a paradise picture. The beauty of bay changes due to 4 seasons and time in a day. The point is that Ha Long bay is a must-see destination at least once in your life. Only one thing you should do before journey is checking up weather forecast.The bay itself is beautiful at all time and under any kind of weather. If it is rainy and foggy, the bay look very misty and romantic. It is sunny and windy, our view will be further and clearer, so it look like a paradise picture. The beauty of bay changes due to 4 seasons and time in a day. The point is that Ha Long bay is a must-see destination at least once in your life. Only one thing you should do before journey is checking up weather forecast.