LUXURY CRUISE
HA LONG
SYMPHONY
THE SYMPHONY OF HERITAGE
Music is a spiritual nourishment that is an essential part of our lives.
We draw inspiration from the sounds created by the wind and waves. The wind produces music as it brushes against rocks and trees, while waves crash onto mountains and the hulls of boats, creating their own melodies. Over millions of years, Ha Long Bay has always been filled with various types of music that are sweet and lively, as if the Creator has gifted humanity with a symphony.
Our desire is to capture this symphony and preserve it as an important part of our heritage. And so, our dream has come true. Our brainchild has been brought to life, and we have named it simply Halong Symphony Cruise.
MISSION OF TRANSMISSION AND CONNECTION
Halong Symphony Cruise has always embraced a noble mission: to transmit a message of unity in protecting nature.
Additionally, the cruise was created to foster a connection between people and nature, as well as to bridge the gap between local traditional culture and the modern world for global visitors.
Together, we can make a difference. Let us continue to embark on remarkable and meaningful journeys around the majestic Ha Long Bay, often referred to as the bay of the dragon.
LUXURY CRUISE
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Cruise Opening: March 2024
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Capacity : 168 guests
The Halong Symphony Cruise is a modern steel cruise ship launched in 2024. Our design is combination between modern style of cruise' s body and tradition of wooden furniture. The facilities include restaurant with stage and large led screen tv, bar- sky bar- lounge, 2 sundeck with sunbeds and jaccuzi bathtubs. The cruise is a great option to have unforgetable memories in Halong bay.
CUSTOMER FEEDBACK
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Why do I find different prices offered by some websites and agencies?Well, they offer you middle price depends on different period of booking- it can be lower or higher in order to attract you. We offer you price of producer.
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Do you accept childrent on your cruise ship?Yes, we do. We accept all ages of our guests, inludes childrent. We also offer very supportive price policy for kids. You may check it in POLICY which we explain clearly on toolbar of the site HALONGSYMPHONYCRUISE.VN.
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If I have problems or I need help on your cruise, who should I talk with?Our staffs always stay beside you and group, most of them speak very well English. In particular, our guide and cruise manager. So, it is easy for you to share all problem what you have on our cruise.
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Should I book ticket for Symphony cruise ship directly with you?Yes, you should. Because, we are tour organizer and owner of the ship so you will get better price as well as better care from our professional team.
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How can I get Ha Long bay from Ha Noi, and how long does it take?You may choose hotel pick up by limousine or private car when you book the tour with us. Our staff will recommend some options which is suitable to you. We use new express way for the tour. It takes around 2h and a half to arrive the bay from Ha Noi city inludes 20 minutes shortbreak.
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How many Symphony cruise ships are there in Ha Long bay?There is only 1 Symphony cruise ship in the bay at the moment, which is our 5* day one. If you find out any different Symphony cruise, it can be fake or low quality one. Please, let us know about that arm to ensure your interests and our truly trade mark. We appreciate that.
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HOW TO GET THE REFUND ?If you are in Hanoi , kindly come to our office ,so we are going to give you back in cash if you have paid in cash. If you are not in Hanoi and you are not able to come to our office, so we are going to transfer back your money to your card if you have made the payment by card. All cancellations must be received in writing, confirming by Email: info@lapassion.vn In case of tour cancellation by bad weather, refund will be made fully or partly based on service that has been delivered to customers.
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WHAT IS THE CANCELLATION POLICY ?1. Services are cancelled by the client (Applied for client booking to join group tour only): In case a tour is cancelled by the client for any reason, the following fees will be charged: - The cancellation from 04 days in advance of the tour departure date, it cots 0% of the total price. ( FREE CANCELLATION) - The cancellation from 1 day to and including 3 days, we will charged you as 50% of total price. - The cancellation during the day of tour departure date, or No Show, we will charged as 100% of total price. * This fee scheme counts for all services booked at SYMPHONY CRUISE (Halongsymphony.vn) .Refunding the client is done by banking transfer; the party who cancels pays the banking fee. 2. Services are cancelled by the client (Applied for client booking CHARTER BOAT for private tour): In case a tour is cancelled by the client for any reason, the following fees will be charged: The cancellation from 21 days or more in advance of the tour departure date, it cots 0% of the total price. ( FREE CANCELLATION) The cancellation from 11 day to and including 20 days in advance, we will charged as 50% of total price. The cancellation from 6 day to and including 10 days in advance, we will charged as 80% of total price. The cancellation from 1 day to and including 5 days in advance, we will charged as 100% of total price. The cancellation during the day of tour departure date, or No Showwe will charged you as 100% of total price. (Symphony Cruise * This fee scheme counts for all services booked at Halongsymphony.vn ). Refunding the client is done by banking transfer; the party who cancels pays the banking fee. 3. Services are cancelled by us Symphony Cruise: Symphony Cruise will only cancel the contract if dramatic problems like natural disasters, epidemics, political problems, etc., may occur. In this case, clients will be refunded the total sum of booked services.
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WHAT IS THE PRICING POLICY FOR CHILDREN?Free of Charge for the first child (sharing service with parents), Second child will be charged 200,000 VNĐ. 5 - 11 years old: 75% Rate of Adult 12 years old and above: 100% adults rate.
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Beverage is included in price or not?No, it is not. By the way, price of drinks on all cruise ships is higher than in mainland. You have to pay service charge if you bring drinks by your own. You may pay by cash or credit card on our Symphony cruise.
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What should I bring for cruising?Of course, you should prepare some necessary belongings for an amazing experience: hat, sunglasses, sunscreen, swimming suite, towel, seasonal clothing, foot wearing for hiking… We recommend light belongings just for 1 day tour with us.
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Do you have any vegetarian/diet food option on your cruise ship?Yes, we do. We serve buffet lunch on our Symphony cruise. In which, our cruise chef creats menu base on local dishes and few western foods to make balance of nutrition. If you are vegetarian or on diet, please inform us right time you book our tour, therefore we can prepare suitable dishes for you.
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Which season is the best to visit Ha Long bay, summer or winter?The bay itself is beautiful at all time and under any kind of weather. If it is rainy and foggy, the bay look very misty and romantic. It is sunny and windy, our view will be further and clearer, so it look like a paradise picture. The beauty of bay changes due to 4 seasons and time in a day. The point is that Ha Long bay is a must-see destination at least once in your life. Only one thing you should do before journey is checking up weather forecast.The bay itself is beautiful at all time and under any kind of weather. If it is rainy and foggy, the bay look very misty and romantic. It is sunny and windy, our view will be further and clearer, so it look like a paradise picture. The beauty of bay changes due to 4 seasons and time in a day. The point is that Ha Long bay is a must-see destination at least once in your life. Only one thing you should do before journey is checking up weather forecast.